| Today:
Wednesday ,March 10th, 2010 |
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| Frequently
Asked
Questions |
| 1 |
Q:
Is the LEA able to intervene where a licensees
such as the Lesotho Electricity Company
(LEC) offers some unsatisfactory service
to customers? |
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A:
The LEA resolves complaints / queries that
have been lodged with it. In short, there
must be proof that the dispute is a genuine
one and has not been dealt with by the licensee.
This means that customers have to first
lodge their complaints with licensees. Only
after exhausting all possible remedies by
the licensees may they request the Authority's
assistance. |
| 2 |
Q:
What segments or components of the electricity
industry are included in the regulator’s
oversight role i.e. does the regulator exercise
control over the whole electricity industry
or only parts of it, and if so, what parts?
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A:
In the case of the Lesotho, all segments
of the electricity industry (i.e. generation,
transmission, distribution/supply and import/export)
are regulated. This is because they are
monopolies and might remain so for some
time into the future. The LEA regulates
the electricity sector. The LEA is given
the discretion to suspend regulation over
the generation, distribution and supply
segments if and when they become competitive.
Currently the LEA has exempted the electricity
access pilot projects (EAPPs) at Dilli-Dilli/
Sixondo, Ha Sekake and Qholaqhoe from holding
a licence./ These are run by the Department
of Energy.
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| 3 |
Q:
Does the Authority regulate electricity
prices? |
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A:
Yes, the LEA has been mandated to regulate
prices, but has to do so within the perimeters
of its founding legislation. It must ensure
that the prices are such that they cover
the costs licensees incur when providing
service to customers on the one hand and
that they are also affordable to consumers
on the other.
The Authority has held public consultations
every time it received an application by
the LEC for a tariff review
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| 4 |
Q:
Who sets the Quality of Supply and Service
Standards (QOSSS) in Lesotho? |
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A:
It is the LEA which sets the QOSSS in Lesotho.
All licensed entities are expected to implement
the standards. The present QOSSS were approved
by the LEA Board after a consultative process
with electricity sector representatives.
The QOSSS document is a public one and which
can be accessed on the website following
the above link.
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Electricity Authority |
